Help Desk
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Return Policy
We unfortunately do not accept returns or money back - however we do accept exchanges! If returned online the customer if fully responsible for all shipping fees.
You may not return the item(s) if there is any form of customization on the item. (ex: initial branding)
HAT EXCHANGES:
No refunds. Exchanges will be considered on an individual basis.
Exchanges may only be accepted if the hat is:
- unworn. (other then try on)
- there are no initials.
- there is no custom words or brands.
- it is a ready to ship hat (pre-designed only)
ALL SALE ITEMS ARE FINAL SALE!
Get in Touch
Need to reach us?
Feel free to email our team at thebrandednickel@yahoo.com - or contact us on any of our socials and we will get back to you asap!
Instagram - @thebrandednickel
TikTok - @thebrandednickel
Facebook - @thebrandednickel
Turn Around Time
Our turn around time is set to 2-5 business days. However please note our TAT could be shorter or longer depending on various factors!
Custom hat orders have a TWO WEEK TAT! However it could be shorter or longer! Custom hat orders TAT also depend on the level of communication between me and you.
Size Chart
Looking for your hat size? We got you!
Our hat sizes are based off of centimeters! To find your perfect hat size measure the circumference of your head with a flexible measuring tape in CM.
Small: 55cm
Medium: 57cm
Large: 59cm
Custom Hat Payments
All custom hats require a 75$ deposit. Please note your custom hat will NOT be started until the deposit is paid. The deposit goes towards your full payment amount. The remainder of your payment is due the day of shipping, please note your order will not be shipped until the remainder of your payment is paid!
Materials
We provide high quality wool hats at an affordable rate! All of our hats are made 100% wool unless marked otherwise in the description!
All products come with a product description in the description box below please see that box for any details about the product.